Terms of Service for Rakesh Ranjan Foods
Last Updated: September 17, 2025
Welcome to Rakesh Ranjan Foods. We are a leading processor, marketer, and exporter of premium agricultural products, including foxnut, foxnut powder, wheat, wheat flour, farm-fresh ginger, onion, garlic, and their respective powders, sourced from Madhya Pradesh’s finest farms. These Terms of Service ("Terms") govern your access to and use of our website www.rakeshranjanfoods.com , our products, and services (collectively, the "Services"). By accessing or using the Website or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or Services.These Terms incorporate our Privacy Policy and Shipping Policy by reference. Please read them carefully.
1. Eligibility
You must be at least 18 years old to use our Services. By using the Website or Services, you represent that you meet this eligibility requirement and have the legal capacity to enter into these Terms. We reserve the right to refuse service to anyone for any reason at any time.
2. Description of Services
Online ordering and purchase of our products, such as foxnut, foxnut powder, wheat, wheat flour, ginger, onion, garlic, and their powders. Information about our processing, marketing, and export capabilities. Bulk and wholesale inquiries for domestic and international customers. Customer support for orders, inquiries, and feedback. We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time without notice.
3. User Accounts
To place orders or access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@rakeshranjanfoods.com of any unauthorized use.We reserve the right to suspend or terminate your account for violations of these Terms.
4. Orders and Payments
Placing Orders: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel any order for any reason, including stock unavailability or pricing errors.Product Descriptions: We strive for accuracy in product descriptions, images, and specifications, but they are for illustrative purposes only. Actual products may vary slightly due to natural variations in farm-sourced items like ginger or wheat.
Pricing: Prices are in Indian Rupees (INR) for domestic orders and may be quoted in other currencies for international exports. Prices exclude taxes, duties, and shipping costs, which will be added at checkout. Payment Methods: We accept payments via secure third-party gateways mentioned in the website under payment section . You agree to provide valid payment information and authorize us to charge your payment method.Taxes and Duties: For domestic orders, applicable GST will be added. For international orders, you are responsible for all import duties, taxes, and fees. Order Confirmation: Upon acceptance, you will receive an email confirmation. This does not guarantee fulfillment if issues arise.
5. Shipping and Delivery
All shipments are governed by our Shipping Policy, which details methods, timelines, costs, and responsibilities for domestic and international delivery. By placing an order, you agree to those terms.
6. Returns, Refunds, and Exchanges
We aim to ensure satisfaction with our products. Returns are accepted for defective, or incorrect items within 7 days of delivery, subject to our inspection. Fresh products (e.g., ginger, onion, garlic) may have limited return windows due to perishability. Refunds will be processed to your original payment method within 15 business days after approval. Shipping costs are non-refundable unless the return is due to our error. For international orders, additional conditions apply due to customs and export regulations. See our Returns Policy and Refunds Policy for full details. To initiate a return, contact us at Email: support@rakeshranjanfoods.com or Phone: +919171713255.
7. Intellectual Property
All content on the Website, including text, graphics, logos, images, and product information, is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. Our trademarks (e.g., "Rakesh Ranjan Foods") may not be used without permission.
8. User Conduct and Prohibited Activities
You agree not to: Use the Website for unlawful purposes or in violation of any applicable laws. Post false, misleading, or harmful content. Interfere with the Website's functionality (e.g., via viruses or unauthorized access). Attempt to resell or export our products without proper authorization, especially for restricted items under Indian export laws. Engage in fraudulent activities, such as providing inaccurate order information. We may terminate your access for violations.
9. Warranties and Disclaimers
Product Warranties: Our products are provided "as is" with no express warranties beyond those required by law (e.g., FSSAI standards for food safety). We warrant that products are sourced from Madhya Pradesh’s best farms and processed to meet quality standards. Website Disclaimers: The Website and Services are provided "as is" without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose. We do not guarantee uninterrupted access or error-free operation.Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters, strikes, or supply chain disruptions.
10. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising from these Terms or the Services shall not exceed the amount paid by you for the relevant order. We shall not be liable for indirect, incidental, consequential, or punitive damages, including loss of profits or data.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your violation of these Terms, misuse of the Services, or infringement of third-party rights.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of India, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of [insert location, e.g., Jabalpur, Madhya Pradesh]. For international users, you consent to the jurisdiction of Indian courts.We encourage informal resolution first. Contact us at support@rakeshranjanfoods.com before initiating legal action.
13. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Website with a revised "Last Updated" date. Continued use of the Services after changes constitutes acceptance.
14. Miscellaneous
Severability: If any provision is held invalid, the remainder remains in effect. Entire Agreement: These Terms constitute the entire agreement between you and us. No Waiver: Our failure to enforce any right does not waive it.
15. Contact Us
If you have questions about these Terms, please contact us at: Rakesh Ranjan Foods
Email: support@rakeshranjanfoods.com
Address: Plot No.5 Manas Nagar Makronia Sagar 470004 Madhya Pradesh
Phone: +919171713255
For product inquiries or orders, use the contact form on our Website.